9a9996 Privacy Policy: How We Handle Your Information
At 9a9996, we want you to know exactly what happens to your personal information when you use our platform — from the moment you open an account to every deposit you make through bKash or Nagad. This policy covers what we collect, why we collect it, and the choices available to you, with access subject to your local law and eligible regions.
Account Data Protection
Payment Privacy: bKash & Nagad
Cookie & Device Controls
Your Right to Review Records
POLICY SCOPE EXPLAINED
What This Privacy Policy Covers
This policy applies to all personal information 9a9996 collects when you interact with our platform — including account registration details, transaction records tied to bKash, Nagad, or Rocket payments, device identifiers, and browsing activity within our site. We collect this information to operate your account, process deposits and withdrawals, and respond to support requests you raise with us. We do not sell your personal data to third parties. Information shared with payment processors — such as the mobile wallet networks you use for deposits — is limited to what those processors need to complete your transaction. We retain account and transaction records for as long as your account remains active and for a period afterward as required by applicable regulations in the regions where we operate. Cookies and similar technologies help us keep your session active across devices, remember your lobby preferences, and understand which parts of the site you visit most. You can adjust cookie settings through your browser at any time, though some site functions depend on session cookies to work correctly. Any data collected through these technologies is governed by this same policy. Availability of our services, and the data practices that apply to you, depend on your local law and the eligible regions we serve.
bKash Transactions
Payment data linked to your bKash deposits is shared only with the bKash network to process your transaction. We do not store full wallet credentials on our servers.
Nagad Transfers
Nagad transaction references are retained in your account history so you can verify past deposits. This record is visible in your signed-in account area.
Rocket Payments
Rocket payment records follow the same retention approach as other local wallet transactions — kept in your account log and accessible when you review your transaction history.
Device & Session Data
We log device type, browser session identifiers, and IP address to protect your account from unauthorised access and to keep your lobby session consistent across mobile and desktop.
INSIDE AND OUTSIDE SCOPE
Where This Policy Applies and Where It Does Not
Understanding the boundaries of this policy helps you know when 9a9996 is responsible for your data and when a third-party service takes over. The four areas below draw that line clearly so you can make informed choices about how you use the platform.
Account Access & Registration
All data you submit when opening or updating your account — name, contact details, and verification documents — falls fully within this policy. We control how it is stored, who can access it, and how long it is kept.
Payment Transactions
When you initiate a deposit or withdrawal through bKash, Nagad, or Rocket, the transaction moves through that payment network's own systems. Their privacy practices govern the data they handle on their side; ours govern what we receive and record.
Site Content & Lobby Activity
Your browsing behaviour within our platform — which game categories you open, how long you spend in the lobby, and which pages you visit — is covered by this policy and used only to improve your experience and keep your session secure.
Third-Party Links & Services
If you follow a link from our site to an external service, that site's own privacy policy applies from that point. We are not responsible for data practices on websites or services we do not operate.
YOUR PRIVACY RIGHTS
Actions You Can Take Under This Policy
You have practical choices about the personal information we hold. If you want to review the data tied to your account, the signed-in account area shows your registration details, transaction history, and contact preferences in one place — no need to contact support for a basic record check. To correct inaccurate details such as a phone number or email address, go to the account settings section and update the relevant field directly. For requests that go beyond self-service — such as asking us to delete your account data or querying how a specific piece of information is being used — you can reach our support team through the contact routes listed in the Support section of this page. We aim to acknowledge data-related requests and provide a substantive response within a reasonable timeframe. If you believe your data has been handled in a way that does not match this policy, raising the matter with our support team is the right first step. Eligibility for certain rights may depend on your local law and the region from which you access our platform.
Review Your Records
Open the account area while signed in to see your registration data, deposit history, and contact preferences. Transaction records for bKash, Nagad, and Rocket payments are listed there by date.
Correct Account Details
Account settings let you update your contact information directly. For changes to identity documents or verification records, contact support with the corrected details and they will guide you through the process.
Raise a Data Question
If something in this policy is unclear or you want to know specifically how a piece of your data is used, send your question through our support channel. We will respond with a clear, specific answer rather than a generic acknowledgement.
Request Data Removal
To request deletion of your account and associated personal data, contact support directly. We will confirm what can be removed, what must be retained under applicable regulations, and the expected timeline.
REACH OUR PRIVACY TEAM
How to Contact Us About This Policy
If you have a question about this policy, want to exercise a data right, or need to report a concern about how your information has been handled, the routes below are the ones we actively monitor. Please use the channel that suits your situation — account-specific queries are handled faster when you include your registered contact detail so we can locate your record without delay.
Live Chat Support
Open the live chat widget from any page on the site to reach our support team directly. This is the quickest route for account-specific privacy questions.
Email Support
Send a written privacy request or data query to our support email address, which is listed in the Contact section of the site. Written requests create a record we can reference throughout the process.
Account Help Centre
The Help Centre, accessible from your signed-in account menu, contains published answers to common privacy and data questions. Check there first for straightforward queries about cookies, data retention, and account records.
HOW WE PROTECT YOUR DATA
Data Handling, Cookies, and Account Security
We apply a consistent set of practices across every part of the platform to keep your information accurate, accessible only to you, and retained only as long as necessary. The four areas below cover the main ways we put this policy into practice day to day.
Data Storage & Retention
Account and transaction records are stored on secured servers. We keep your data for as long as your account is active and for a defined period afterward, in line with the regulatory requirements of the regions where we operate. You can request details about retention periods through support.
Cookie Management
We use session cookies to keep you signed in and preference cookies to remember your lobby settings. You can review and adjust cookie permissions through your browser settings at any time. Disabling non-essential cookies does not prevent you from using the core account and payment functions.
Account Security Practices
Access to your account data is protected by your login credentials. We log sign-in activity so you can spot unfamiliar access in your account history. If you notice a session you do not recognise, contact support immediately using the live chat route.
Policy Updates & Contact
When we make a material change to this policy, we will post a notice in the account area before the change takes effect. The current version of the policy is always available on this page. For questions about a specific change, reach us through the support routes listed above.
PRIVACY QUESTIONS ANSWERED
Common Questions About Your Privacy on 9a9996
The questions below cover what we hear most often from people who want to understand their data rights and how this policy works in practice.
What personal information does 9a9996 collect when I open an account?
We collect the contact and identity details you submit during registration, your device and session identifiers, and the transaction references generated when you deposit or withdraw through bKash, Nagad, or Rocket. We collect only what is needed to operate your account and process your payments.
Can I see all the data 9a9996 holds about me?
Yes. Your signed-in account area shows your registration details, contact preferences, and full transaction history. For a broader data summary or records not visible in the account area, contact support through live chat or email and we will compile what we hold.
Does 9a9996 share my data with third parties?
We share payment data with the wallet network you use — bKash, Nagad, or Rocket — only to the extent needed to complete your transaction. We do not sell personal data. Other sharing occurs only where required by applicable law or to protect account security.
How do I correct wrong information in my account?
For contact details like your phone number or email, go to account settings and update the field directly. For identity or verification documents, contact support with the correct information and they will walk you through the update process.
How long does 9a9996 keep my data after I close my account?
We retain account and transaction records for a period after closure as required by the regulations applicable to the regions we serve. The exact duration depends on local law. You can ask support for the specific retention period that applies to your account.
Who do I contact if I think my data has been mishandled?
Raise the matter with our support team first — through live chat for urgent concerns or email for a written record. Describe the specific issue and include your registered contact detail so we can locate your account and investigate promptly. Availability of formal remedies depends on your local law and eligible region.
Live / Sports